Kimberly's blog

IRS.gov, Part III: Architecture and Navigation

Last time, we talked about some simple design changes that would improve the usability of the IRS website.  Design is helpful in showing people what is available and in guiding their path through the site, but equally important to usability is architecture and navigation.

IRS.gov, Part II: Presentation

In my last entry, I gave a brief overview of what I saw as the main problems with the IRS website: www.irs.gov.  Today, I’m going to go into more detail about the first of these issues: presentation. Using the home page as an example, I can see a couple of big issues:lack of white space and lack of color.

White Space Is Your Friend

Site Review: IRS.gov

I get mad when technology is hard to use.  Why should I have to read a manual to use my TV remote or my cell phone?  Shouldn’t it just be obvious?  Same thing with setting up my new computer or using websites: there should be minimal reading involved.  And it should be easy.

IRS.gov logo
IRS: Is this a feature or part of the navigation?
IRS services: Part of the navigation or a feature?

Ikea Instructions: They Have Finally Gotten It Right

We’ve all been there.  We need to buy a room of furniture, and we want something nice that doesn’t cost the Earth.  So, we go to Ikea because their stuff looks so cool, and it’s cheap, and there’s so much of it with such interesting names. And, after spending half a day or more roaming the impulse-buy extravaganza maze that is Ikea (a protracted and fervent act of retail seduction that deserves its own entry) we struggle home with our new dining suite, which has been distilled into half a dozen heavy, flat boxes.

Ikea Bjursta Instructions
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